Refund Policy

1. 7-Day Money-Back Guarantee

Every first-time paid plan comes with a 7-day money-back guarantee. If you are not satisfied with the results, contact us within 7 days of your purchase and we will refund that payment.

You do not need to explain yourself in detail, though telling us what fell short helps us improve the product for everyone.

2. Eligibility

A payment qualifies for a refund when all of the following are true:

• The request is made within 7 days of the charge
• You have used less than 20% of the words included in that billing period
• The account has not violated our Terms of Service or Responsible Use guidelines
• The purchase is not a repeat refund request on the same account

The usage condition exists because credits are consumed the moment text is processed and cannot be returned to us. If you have used more than 20% of your words but still feel the service did not deliver, reach out anyway — we review these case by case and often issue a partial refund or additional credits.

3. What Is Not Refundable

• Renewal charges: Subscriptions renew automatically. Renewals after your first billing period are not covered by the 7-day guarantee, so cancel before your renewal date if you no longer want the plan.
• Fully used periods: Billing periods in which most or all included words have been consumed.
• Used top-up credits: One-time credit packs are refundable only while the credits remain unused.
• Detection outcomes: No humanizer can guarantee a specific score on any third-party AI detector, and detector vendors change their models without notice. A detection result on its own is not grounds for a refund, though we will always help you tune your settings.
• Terminated accounts: Accounts suspended or closed for breaching our Terms of Service.

4. Cancelling Your Subscription

You can cancel at any time from your Account page. Cancelling stops all future charges and keeps your plan active until the end of the billing period you have already paid for.

Cancelling is not the same as requesting a refund. If you want your money back as well, contact us using the details below.

5. How to Request a Refund

Email us at purifytext@gmail.com from the address on your account, or use our contact form. Please include:

• The email address associated with your PurifyText account
• The date of the charge and the plan you purchased
• A short note on what went wrong

We aim to respond within 24 hours and to make a decision within 3 business days.

6. How Refunds Are Issued

Approved refunds are returned to the original payment method through Polar, our payment provider and merchant of record. Once we approve a refund it typically appears on your statement within 5 to 10 business days, depending on your bank or card issuer.

When a refund is issued, the associated subscription is cancelled and any remaining credits from that purchase are removed from the account.

7. Billing Errors and Duplicate Charges

If you were charged twice, charged after cancelling, or charged an amount you did not expect, contact us and we will correct it in full regardless of the 7-day window. Billing mistakes are our responsibility to fix.

8. Statutory Rights

Nothing in this policy limits any refund or cancellation rights you have under the consumer protection laws of your country. Where local law grants you stronger rights than this policy, those rights apply.

9. Changes to This Policy

We may update this Refund Policy from time to time. The policy in effect on the date of your purchase is the one that applies to that purchase.

10. Contact Us

Questions about a charge, a cancellation, or this policy: